SustainWise Supply Co. was created from a simple but powerful belief: that the way we live, build, and consume should honor the Earth rather than take from it. We chose the turtle as our symbol because across cultures it represents Mother Earth, wisdom, longevity, and balance. The turtle moves deliberately, carrying its home with it, reminding us that the planet is not something separate from us—it is our home. At SustainWise Supply Co., we respect nature and the interconnected ecosystems that sustain life: the soil beneath our feet, the water that nourishes us, the plants that restore balance, and the animals that share this planet with us. Every product we offer is selected with care, guided by a deep respect for the natural world and a responsibility to protect it.

In a time of accelerating climate change, environmental degradation, and imbalance between humanity and nature, SustainWise Supply Co. exists to do its part—no matter how small—to help restore harmony. We believe sustainability is not about perfection, but about conscious choices that move us in the right direction. By investing in sustainable solutions for our homes, businesses, and daily lives, we invest in our relationship with the Earth and in the future generations who will inherit it. Our goal is to empower people to live with intention, balance, and respect—creating a world where progress and preservation coexist, and where caring for
the planet is simply a way of life.

Shipping in most cases will be same day product is ordered.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at sustainwisesupplyco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at sustainwisesupplyco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sustainwisesupplyco@gmail.com.